Let me tell you the terse tale of my Monday.
It started like any other Monday: there was grieving, and massive amounts of coffee. I relaxed and planned the week. My daughter got up and ready for school with little fanfare.
After running to Walmart, getting my hair cut, and running my filthy car through the car wash, I proceeded to the fairgrounds to pick up my daughter’s ribbon-winning drawing. Slightly proud mamma here. It was all going well: I even managed to avoid being hit by rabid fork lifts and other fairgoers picking up their items.
My employer called the day prior but because technology is imperfect, my phone never recorded the message that the assistant manager left. All I got was a message that wouldn’t play on my voicemail from an unfamiliar number. Turns out I was supposed to start work yesterday. Oops.
No biggie, I was assured. I can start work today instead. I called the counseling center regarding an appointment that I can no longer attend because of work. Was greeted, naturally, by an automated system. Got a real person on the line, and things went pretty smoothly.
Then I noticed some weird xfinity messages on my email saying someone with my email address had ordered a wifi pass. One was to verify my email address and another was to confirm my day pass to a wifi hotspot. I don’t have an account with them but naturally I suspected phishing, went directly to their official website online, and tried to log in for funsies. Someone who typed in my email address appears to have set up an account. They even set up a security question so that I could not log in through the “forgot password” link. Interesting.
Concerned, I called Comcast. I have heard so many horror stories about calling this company. I even heard a call once between a customer and a horrible representative who would not let him cancel his service. So I wasn’t expecting perfection. The first representative did not do an adequate job of checking to see if I had a fraudulent account, IMO. He ended by telling me to disregard the emails. I got off the phone with him because clearly this was getting me nowhere.
The second representative was also pleasant but useless, she tried at first to transfer me to the technical department. Then between three holds she had changed her mind and transferred me to the abuse department. 45 minutes later, I got a rep who said it most likely was phishing and not fraud, but he didn’t check to verify whether my email was on file with the company. He did, however, give me an email address to forward the information to.
So, with high hopes, I forwarded the emails. I detailed my concerns. I was dismayed by the automated reply: we don’t have enough information regarding this issue. Why don’t you try one of there helpful articles that REQUIRES LOGGING INTO THE ACCOUNT YOU DON’T HAVE.
Paranoid now, I called my insurance company to verify that I had some sort of identity theft coverage. I got nowhere on their website. I was transferred to the wrong department, I just wanted to learn more about the services and did not want to file a claim. She told me she would transfer me and that a person would answer, and instead I was transferred to the automated system. I hung up.
Albertson's had also called through an automated system to verify that my prescription was ready. I called them back to verify that both of my medications were, indeed, ready, since I was lacking the new prescription number. They said that they were ready, and gave me some completely useless information about how I can track their readiness through an app. Thanks, if I had the damn prescription number in the first place, that might be helpful. I could have bypassed talking to another regular, seemingly incompetent person in that case.
When I arrived at the pharmacy later in the afternoon, YOU WOULD HAVE THOUGHT THAT EVERYTHING WAS READY. Another hour of my wasted time later, I finally had my pills that I’d already waited five days for.
So now I have a new pharmacy and, potentially, a fraudulent account with Comcast.
FML.


